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Ensuring a trouble-free discharge for patient and professional
For some patients, the move from hospital back to home can raise concerns. The Charter Healthcare Hospital to Home service offers a smooth transition from hospital to home care for patients requiring continence or stoma products.
Following assessment by hospital staff or a Coloplast Clinical Nurse Advisors, all prescription supplies will be delivered free of charge to the patient's home for use on discharge. Our Post-a-Script service then ensures a reliable, free of charge prescription delivery service right to the patient's door.
This means you will only need to send the patient home with the quantity of product stated in your discharge contract, which is usually a one week supply. It is also extremely cost-effective as the patient receives the goods they specifically need, when they need them. And, of course, our Customer Care service team are on hand to offer help and support if you have any problems.
Ward Procedure - Prior to discharge, you should always:
- Ensure your patient is familiar with the product they are being discharged home with, e.g. how to change the Leg Bag, how they should link to the Night Bag and how they are emptied.
- Please provide them with the appropriate supporting booklet / literature.
- Explain the Charter Healthcare service and provide them with the Charter patient guide.
The service will provide continuity and ‘peace of mind’ for you and your patients. For more information contact Charter Healthcare on Freephone 0800 132 787
Our Award Winning Customer support staff will be pleased to help you- when you phone or fax through your order, but you will need to provide the following information:
The Patient's Name, Address, Postal Code and Telephone Number
The GP's Name and Address
Details of the Product(s) required including:
- Manufacturer's name
- Size required
- Quantity required
- The Patient's Date of Discharge
Whenever possible please contact Charter Healthcare 48 hours before the patient's discharge.
Freephone 0800 132 787
Fascimile 01733 392804
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